Yes, the full moon must be responsible for my Zappos shipment to arrive so late…..and for missing a few items.
This is the second time this week I have had shipping problems. First, from Amazon; second from Zappos. But I think Zappos is owned by Amazon, so really, they are one in the same.
I guess consistency is their motto: Ship as many mistakes as you can in a week.
Get it together warehouse! Are your employees secretly rebelling over poor work conditions? Are the Amazon drones behind this chaos?
I don’t know!!!
Obviously, Zappos already knew they were guilty of a bad shipping experience, when I received a concerned voicemail from Susie.
Susie called my cell to “find out if I received everything in my last order and see if it was delivered?”
.. I don’t think Zappos was calling to say Hi! How’s it going? Do you like your new espadrilles?
I guess the good thing about this whole shipping mishap, was that I witnessed how the hipster generation was handling customer service these days..
It went like this:
ME: Hi …I am missing things from my order….and you called to check if I received everything??
ZAPPOS: Howdy! Hey this is Tom! I am super excited to be helping you! I love pizza, puppies, sleeping in, watching TV, playing soccer, and reading Star Wars books….but not in that order. What is your order number and I’ll look it up?
ME: Uh…ok…you seem to like a lot of things…. I gave him my order number
ZAPPOS: Yikes! It looks like someone else received your order…We will take care of everything right away! And we will give you a credit for your next order…
ME: Great! ended my call.
So, even though there was some personal awkwardness at the beginning of the chat…ie: (reading about Tom’s favorite things) my issue was resolved.
I know Zappos was trying to add a human element behind their customer service. I am sure Tom’s love of puppies was embarrassing to him, as well.
Sorry Tom….I didn’t want to attach human feelings to you. I wanted to be angry at you, and yell about how that dress you forgot to send was supposed to be worn on Saturday. I don’t think I will be calling you later to see how you really feel about those puppies or pizza.
You kind of creeped me out, but I’ll take my free coupon.