I received a package from Amazon today, and after opening it, realized that Amazon had messed up someone’s order, and sent the order to me instead.
Like any box that makes its way into my home, I usually rip the tape off in tatters, not caring how neat and nice the box was when it arrived. It usually suffers a jagged death by scissors.
After appreciating the fine gift that arrived at my doorstep, I opened the box, and was pleasantly surprised that nothing in the box was for me.
I couldn’t understand why there were colorful toddler jammies: one with an happy octopus, one with pink hearts; and a chic, purple, mini toddler size bathing suit.
Also on the bottom of the box, were three books — a child’s world atlas, a home remodeling book, and a book about restoring ones soul with God.
Mmmmm… it certainly wasn’t the usual items I get from Amazon.
Sure….if someone in the world received my order by mistake, they might of found a box of Spanx, and some refillable water bottles. It may appear weird to another.
But, please don’t judge….it would make sense to me, and not to anyone else.
Then my mind started going into panic mode.
- Did I just open up my neighbors box?
- How am I going explain this….
- I don’t want to go over and talk to the neighbors about the shredded up box...
Then it got real, and I started to worry about my passwords and online security.
- Who hacked my Amazon prime account, and why are they so stupid to send it to my address?
- Did someone really steal my credit card and go on a lame shopping spree?
After collecting myself, I went online, checked my account, and came to the conclusion that nothing was compromised. My account was in the clear. It was Amazon’s fault.
I am sure Amazon doesn’t want to admit that they might make a shipping mistake, because that is their whole business model.. shipping stuff to people…but guess what? You did!
I figured some poor mom somewhere in the world was looking for their cute PJs and bathing suit for their screaming toddler. I had to resolve it fast.
Amazon, like its name, is so big, that they have like 20 menus or options of FAQ..
So, after typing in the search of FAQ, wrong order, I was left with no results. Obviously, they are more confident in their abilities to ship things right 100% all the time than I was…
Clearly, I knew better. So finally after 5 min searching, I found the Contact us tab.
After a few back and forth of friendly banter with the online chat person, yea know, “We are pleased and excited to help you” .. customer service crap….. they discovered the problem, left all the important details of why my address is being used to ship all the stuff in their warehouse, and resolved the issue in less time than it took for me to find the Contact us tab..
They did give me some surprising response:
“Due to security reasons and Amazon’s return policy process, please feel free to keep the items, and use them, donate them, or do what you want” … Thank you. We will take care of the order and sorry for the inconvenience. If you would like to end chat, press now..”
No worries Mama who didn’t get her order in time, they are taking care of it for you!